Apria Healthcare Group Corporate Office - Corporate Offices & Headquarters

Apria Healthcare Group Corporate Office

How would you rate your experience with Apria Healthcare Group ?

[Total: 9    Average: 1.7/5]

Apria Healthcare Group Corporate Office Address

Apria Healthcare Group
26220 Enterprise Court
Lake Forest, CA 92630

Contact Apria Healthcare Group

Phone Number: (949) 639-2000
Fax Number:
Website: http://www.apria.com
Email: Email Apria Healthcare Group

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Dan Starck
CFO: Debra L. Morris
COO: Mark Litkovitz

Apria Healthcare Group History

Apria Healthcare Group is the United States’ leading home healthcare group. In the company’s last year as an independent company, 2007, it had total revenue of $2.1 billion and traded on the New York Stock Exchange under the ticker symbol AHG.

In 2008 Apria was acquired by The Blackstone Group in a $1.7 billion deal.

Today Apria Healthcare provides oxygen, ventilators, nebulizers, sleep monitoring equipment and medication, and home medical equipment to patients with respiratory conditions such as sleep apnea, emphysema, and negative pressure wound therapy. The company is #848 in the Fortune 1000.

 

 

{ 21 comments… read them below or add one }

Charles Leggett November 29, 2017 at 12:17 pm

I have used Apria Healthcare for CPAP supplies years without a single problem. Now that its time to replace my machine the service and responses are worse than terrible. When we are dealing with a life threatening condition it also adds a level of civil liability. I ordered a new machine 6 months ago and still Apria has no idea whats going on. All I can get is some customer service representative in or near Japan who can hardly speak english. The first rep says Apria received the script from my doctor in September. We are now one day away from December. This rep transfers me to another rep who them says he can’t find my account and can barely speak english. I then call back and get another rep who tells me they don’t have a script from my doctor which the previous agent even gave me the date the script was received. It is obvious that, from one rep to the next, Apria has no idea whats going on with their patients and are causing emotional, psychological, and physical problems for their patients. Guess this is what happens when they are the lowest bidder on a Medicare/Government contract. Hopefully I will hear from someone from Apria before I have to retain an attorney since I’m kind of a “captive” customer required by my insurance to use your company.
ThaanksYou,
Charles Leggett

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George Vatikiotis November 7, 2017 at 9:04 pm

Really the Apria Healthcare is absolutely the worst company in the earth because intentionally and illegally they gave in me broken cpap machine and i try to i find someone to help me and intentionally and illegally they ignore me completely for many months now , plus when i asked to gave me their full names , where intentionally and illegally they refuse to gave me their full names , for the purpose to not be able to i file complaints against the employees of the Apria healthcare who they have put their employees to they use the patients illegally for to make to their patients frauds and crimes for the patients health, which the government it is responsible to close the Apria healthcare because they are worthless to have this illegal company

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Dale Mattison November 6, 2017 at 12:47 pm

Good morning,
My name is Dale Mattison, I have been an Apria Patient for years now, and normally i have good experiences with customer care but the last three weeks has been totally unacceptable behavior by your representatives, I ordered supplies three weeks ago before i left vacation and have not received anything. I called when i returned and was told that you couldn’t talk to a live agent from insurance company, so I waited and called again today and asked to a supervisor and was hung upon by him. My mask is cleaned everyday and now is turning yellow around the edges, I need my supplies if you can’t supply I will look somewhere else.

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Linda November 17, 2017 at 5:29 pm

I’m going to be speaking with an attorney on Monday. I feel not only is a class action suit warranted but also a HIPPA investigation. They’ve given me someone else bill and information and when trying to alert and correct this…. they only made it worse. I have kept track of the time and names of the recorded calls.
They were pressuring me to give information about myself that wasn’t necessary. They also hung up on me, played games with me in switching me to “supervisor” but The person is not actually a supervisor….. I’m being harassed by them on the phone and threat of collection…..yet it’s not my bill, and it’s not me, but I had the account number they asked for off the bill and was given information about the patient…. that’s not me…. for starters, I’m a female person, and the patient is a Male.
I’m hoping others show interest in the class action. Since being taken over by the big fortune company, profits have skyrocketed, and all customer service is off shore…..
I’m done being messed with, harassed, and treated so poorly by a company I don’t have any business with!

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JAY GLASER November 25, 2017 at 9:34 am

SAME BOAT NO HELP TELL ME MY PRESCRIPTION IS EXPIRED AND WONT HELP NEED MY MACHINE NO SOLUTIONS JUST PROBLEMS HOW DO WE FILE A CLASS ACTION SUIT AGINST THESE BASTARDS

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Charles Leggett November 29, 2017 at 12:22 pm

Please let me know if a class action is filed. I will gladly be a part of it.

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William Downs October 19, 2017 at 4:33 pm

Mr.DanStarck ceo of Apria – This is the absolutely worst company I have ever had the displeasure of working with in terms of customer service. Absolutely ludicrous policies. The worst wait times I have ever experienced and I work with health care providers all the time. I have been hung up on multiple times. These people do not care about customers, therefore, apparently you do not either. Unfortunately, once you get signed up with Apria, it is hard on people who need the services just to switch and I think you know that. Enjoy your big paychecks while innocent people have to deal with this BS.

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Sheila Hines September 2, 2017 at 5:13 am

Dear Apria Coporate Leadership,
Plz contact me asap. Thanks.
VERY Unsatisfied Customer.
SINCERELY,
Ms. Hines

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SANDRA L. GINTER August 5, 2017 at 5:10 pm

DEAR APRIA, UNFORTUNATELY, THIS IS A LETTER OF COMPLAINT. I HAVE BEEN A CUSTOMER OF APRIA FOR @ FOUR YEARS NOW. MOST OF THE TIME I’VE HAD POSITIVE EXPERIENCES. BUT, THERE HAVE BEEN A FEW VERY FRUSTRATING TIMES, MOSTLY IN DEALING WITH YOUR CUSTOMER SERVICE REPRESENTATIVES. LAST MONTH WAS ONE OF THOSE TIMES. I UTILIZE THE SWIFT BELLA EAR LOOPS INSTEAD OF THE USUAL HEADGEAR FOR MY C-PAP MACHINE. I HAVE A BIRTH DEFECT AND THE LOOPS ARE EASIER FOR ME TO USE. I AM ENTITLED TO NEW LOOPS EVERY SIX MONTHS. MEDICAID PAYS FOR THEM. DUE TO THE INCOMPETENCE OF A COUPLE OF YOUR CUST. SERV. REPS. I HAVE TO WAIT UNTIL AUGUST 21ST TO ORDER MY LOOPS INSTEAD OF IN JULY, WHEN I WAS DUE THEM. A COUPLE OF YOUR REPS. WERE DISAGREEING, AND, AT TIMES, ARGUING WITH ME, QUESTIONING THE FACT THAT I HAVE MEDICAID. I HAVE BOTH MEDICARE AND MEDICAID AND HAVE HAD FROM THE BEGINNING. I BECAME SO FRUSTRATED THAT I HAD TO ASK TO SPEAK W/ A SUPERVISOR. LUCKILY, THINGS GOT STRAIGHTENED OUT. I TRULY BELIEVE THAT YOUR REPS. NEED MORE TRAINING IN CUSTOMER RELATIONS AND RESPECT. PERHAPS, APRIA SHOULD DO WHAT DISCOVER CARD DOES AND HIRE AMERICAN-BASED REPS. FOR THIS INCONVENIENCE I FEEL APRIA SHOULD SEND ME NEW LOOPS GRATIS. MINE ARE ALL STRETCHED OUT AND CAUSE THE NOSE PILLOWS TO LEAK AIR, MAKING MY SLEEP INTERRUPTED DURING THE NIGHT. IF THERE CONTINUES TO BE PROBLEMS , I WILL CONSIDER CONTACTING THE DEPT. OF HEALTH AND HUMAN SERVS. AND FILE A FORMAL COMPLAINT. THANK YOU. SANDRA L. GINTER

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k. Honor July 11, 2017 at 2:25 pm

JULY 11, 2017

ATTN: DAN STARCK, CEO

I WOULD LIKE TO SPEAK WITH DAN STARCK THE COMPANY……..

THIS COMPANY IS THE WORST. I’VE BEEN DEALING WITH THEM SINCE 2010.

EVERY TIME I DEAL WITH THEM IT IS A NIGHTMARE—(I’M NOT KIDDING).

I ORDERED 4 NEBULIZER CUPS AND 4 FILTERS ON MARCH 14, 2017 AND IT TOOK ME OVER 3 MONTHS TO RECEIVE THE NEBULIZER CUPS. I STILL HAVEN’T RECEIVED THE NEBULIZER FILTERS.

THEY NEVER GET THE ORDER RIGHT—THEY OFFER UP ANY EXCUSE TO NOT SERVICE THEIR CUSTOMERS.

DO NOT USE APRIA HEALTH–IT’S NOT APRIAHEALTHCARE BECAUSE THEY DON’T CARE. ALL THEY CARE ABOUT IS GETTING THEIR MONEY.

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Joanna Joshua May 8, 2017 at 1:24 pm

My 2 year old daughter has half a heart and is traveling from California to Boston for medical purposes next Monday. Apria has had a prescription order for a 2 portable oxygen concentrator with 16 backup batteries as well as oxygen tanks to be delivered to the hotel upon arrival. Although approved by our insurance company, Apria has failed to deliver the equipment and fulfill the order. The doctors have called too many times and I as her mother have spent countless hours on the phone transferred from department to department to supervisor to supervisor and no one seems like they can help. I want you to call me today and stop denying my daughter oxygen to keep her alive, and instead provide the equipment as ordered by her physician and approved by the insurance company. 661-755-XXXX

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DICK LACKMOND April 11, 2017 at 12:24 pm

My billing to you is for 10 hours of time at the rate of $25 so you owe me $25o dollars . due upon recipt of this email

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Lorenzo Rodriguez March 17, 2017 at 8:17 am

Mr.DanStarck ceo of Apria iam writing this email to you in hopes you see whats going on with your companyi have a problem with Apria not sending me a product for my CPad machine. Care Centrix bill for the product that i heven’t received After contacting Care Centrix I was told to contact Apria, From Apria I was told to contact Care Centrix . Care Centrix told me that I was stuck with the bill, I then contacted Apria wich gave me the run around. I now i’m stuck with a bill for a$153.00, a lot of running around. Nobody seems to know what they’re doing. Neither Apria or Care Centrix know what there doing or how to treat a costumer. I tought that it was all about the patient neeedeing medical equiment . I was wrong, this company needs lot of improvements. If something is not done about my problem I will be writing an E-mail to John G. Figueroa, chairman boards of director and I will be filling with The Better Bussiness Berau and I will write to the other board members until I get my problem solved. Please respond to this E-mail as soon s posible. Thanks!

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David Melchior December 9, 2016 at 5:32 pm

Dear FDA,

I am on Medicare and an Apria Healthcare respiratory patient using a CPAP machine obtained from Apria. I have been having problems with my CPAP machine and have been trying to get some assistance from Apria to resolve the problem.

I have been calling Apria for the better part of a month but have gotten nowhere. I have found that the calls for this kind of help are sent to “offshore” centers who provide people who are hard to understand, and who, in one case, had so much background noise it was impossible to understand them.

On the very first called made to one of these Apria “offshore” centers in November of this year, I was promised that someone would call back “shortly.” I am still waiting. Today I called an Apria Healthcare representative (again offshore) and was told that no one was available to handle my call and that I would be put on a “call back” list.

This is unacceptable and disappointing. I want to call this to your attention in hopes that the FDA would take appropriate action toward Apria for this kind of customer service.

Thank you,
David Melchior

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Donna Collins July 14, 2016 at 12:54 pm

STOP! DO NOT, I REPEAT DO NOT USE THIS COMPANY! EVERY EXCUSE POSSIBLE THEY USE NOIT TO DELIVER A WHEELCHAIR, SINCE JUNE! NOW, THEY WANT ME TO COME PICK UP! THEY ARE UNCARING, NO EMPATHY FOR THE SICK, THEY ARE THE BIGGEST JOKE! SAVE YOURSELF ALOT OF TROUBLE AND HEARTACHE, PICK ANOTHER COMPANY!

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Donna Collins July 14, 2016 at 12:45 pm

I have been on the phone,everyday,since June 20th,trying to get my mother a simple wheelchair. She has missed 2 doctor appointments and at the age of 86 its vital that she sees her doctors. I cant pick her up,and why should I? NOW,they want me to come and get it! are you kidding me? This company is the biggest joke. if you can use someone else, I s
STRONGLY,urge you to do so! ive been on hold for a half hour listening to their music. no taste there either.

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Joan Ward April 5, 2016 at 10:28 am

This place is a fraud and should be put out of business. The issues listed by others is the way they do business. I have had to hold, been cutoff and called back to be put on hold. Every time I call them, it is an hour and a half and the reps (who I believe are outsourced overseas, due to their accent) don’t know their products and I have to argue to get them to send supplies I need. I checked on a critical order that didn’t arrive and it hadn’t been processed after a week, transferred me and I hung up after 30 minutes because nobody ever answered. This is not health care people. How can you give care to others without the supplies you need? This company is a joke and should be investigated. They are messing with peoples lives who probably mostly elderly. They should not be allowed to do business in the US.

Once they have your doctor’s orders, you can’t go elsewhere to get supplies without a prescription. You can’t get in touch with them, so you are at their mercy. When you are assigned a Health Care Agency before leaving the hospital, tell them, you don’t want Apria for a provider.

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Patricia Cannon February 24, 2016 at 12:03 pm

I am to the point of seeking another oxygen provider. I called a local Apria Healthcare office and it was a fax machine number, so, I faxed a note asking them to call me. Never happened. I called the Customer Service number and for almost half an hour it was push this button or push that button to speak with someone. This is not the way to do business, especially when it is a health related issue.

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al December 3, 2015 at 3:15 pm

I am having the same problem with Apria phone system. on 12/3/15 I visited the Knoxville, TN office for paperwork that was not completed properly during my visit I made on 11/27/15 to pickup my new equipment and was given a card with the local address and phone # of 865-588-5396 to call in the future, but that number always goes to other location and never get to speak to anyone at the local office. Just doesn’t make any sense to me. I have been a long time customer, but if this continues, goodbye Apria.

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Bob Frey August 18, 2015 at 8:00 pm

To the Management team of Apria Healthcare: August 18, 2015
This past Friday, August 14, I called your “Customer Service” phone number that was listed on a recent bill I received (800-327-4691). I am writing to tell you that it is imperative you change the name of this service, because it in no way whatsoever meets any reasonable human being’s definition of “Customer service”!! After being told by the automated system (which in and of itself defies any definition of service to a customer) that I should expect a 25 minute wait for my call to be answered, I was totally flabbergasted! In my company, a human answers the customer service lines, and the expectation is that no customer will ever wait more than 30-45 seconds!! But I needed to get some information about this bill, so I waited, although not particularly patiently!
As that 25 minute expectation came and went, I became increasingly frustrated. When my call was finally answered after a 47 minute wait, I was very direct with the representative (Amy), telling her that I do, in fact, realize the ridiculously long wait was not of her personal doing, that I wanted her assurance that she would report to her manager and whoever higher she could, that I absolutely do NOT consider a 25 minute wait time to be acceptable, much less a 47 minute wait time! This strikes me as a company that has absolutely no concern for the value of MY time, and only cares about what they can do to cut their costs!! She reported that the management was well aware of the issue and was working on fixing it. If that is true…I would expect that each of you, and everyone under you was doing nothing else on that day, because I find it hard to conceive of an issue that could be more important to any company than providing adequate service to their customers. In my company’s customer service centers, every customer service representative has a plaque on their cubicle wall that reminds them daily/hourly/momentarily that “It takes months to develop a customer, and only seconds to lose one! By my math, during my 47 minute wait, that means you lost approximately 1410 customers (assuming 2 seconds to lose each one). Obviously, this is not sustainable, and I would expect it to become a VERY TOP priority!

If I were in the upper management of Apria Healthcare, and/or on the Board of Directors, I would find it difficult to look at myself in the mirror each morning knowing that this is the level of “customer service” the company I was responsible for managing was actually delivering to our customers!

Apparently, based on the comments posted on your http://www.corporateofficeheadquaters.com web site, I am not the only person to experience issues with your customer service!! If you haven’t looked there in a while, I suggest it as required reading prior to the next Board meeting!

The only good thing I can say about my experience on August 14 is that once Amy and I actually connected, she was extremely helpful and was able to answer all of my concerns. It took probably longer than most customer calls would take…but she stuck with me, and was able to answer my questions! And she followed up with me, as she promised, and sent me, via the US Postal Service, a full detailing of all my bills for Apria for 2015. This arrived today (August 18). Obviously, there was no moss growing under “Amy”, and she delivered exceptional service. It is a shame that the company she works for is unable or perhaps unwilling to give her the technology and/or sufficient personnel she deserves so that she needn’t always be speaking to customers that are already upset by the time she answers the phone.

A TRULY UNHAPPY CUSTOMER,
Robert P. Frey

PS – I tried to email this to every member of the Board of Directors, and Senior Management team, by “assuming” their email addresses were “firstname.lastname@apria.com”. Most were rejected by the email server with the comment “recipient address rejected: access denied”. Perhaps they just don’t want to hear and don’t care what their customers are saying?!?

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Debby Holmes June 1, 2015 at 11:35 pm

Hello,
I am writing to inform you of the absolute disaster dealing with your company today. I simply ordered oxygen for a patient leaving a hospital today. I sent what I believed was all the necessary paperwork to obtain oxygen for patient being discharged today as I have done many times. I was told when I called that since patient was leaving hospital there was no issue with delivery today. I confirmed paperwork was received, liter flow, saturations, history and physical, insurance….. All was received. I included my name and number on information for direct contact. I did not receive any contact from Apria. I assumed all was fine. I started thinking about patient and contacted hospital around 7p.m. this evening and was told oxygen was not received by patient. I immediately called your company. I was placed on hold for a total of 166 minutes and couple of times, I chose to hang up and call again after so long of a period. Our patients depend on us and our accounts depend on us to make the transition to home as seamless as possible. There is absolutely no excuse for this service to be so cumbersome, so devastastingly disappointing for this patient and the cost of another day in the hospital. When I spoke with a staff member earlier this evening, I was told all was fine except for physician did not have NPI# on paperwork. Everything else was fine. This could have been corrected hours earlier had we known. The nursing staff contacted physician, he rewrote order and sent to you. I believed patient would now receive oxygen. He did not. I spoke with nurse at hospital, he stated case manager spoke with your company also and was told order was not acceptable! I still have not been told this to be the case. I have given this patient’s information more times to your company than I care to count. He had two different people wait different times to take him home. They had to leave because of late hour and of course no oxygen. I believe, the patient, the hospital, the case manager, the physician and myself deserve an explanation as to how this situation fell completely into an unacceptable situation. It is so disappointing and frustrating to take a patient on high liter flow that obviously needs oxygen and withhold it because of unknown reasons. The wait time trying to solve this mystery is absolutely ridiculous. Every moment in life is precious. Do you want to spend your evenings on hold for almost three hours with no resolution? I would appreciate a response in how to better improve this for all.

Sincerely,
Debby Holmes

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