Amtrak Corporate Office - Corporate Offices & Headquarters

Amtrak Corporate Office

Amtrak Corporate Office Address

The National Railroad Passenger Corporation
60 Massachusetts Ave Ne
Washington, DC 20002

Contact Amtrak

Phone Number: (202) 906-3001
Fax Number: (202) 906-2493
Website: http://www.amtrak.com
Email: Email Amtrak

Executives

CEO: Joseph H. Boardman
CFO: Gerald Sokol, Jr.
COO: Jason Molfetas

Amtrak History

The National Railroad Passenger Corporation does business as Amtrak. The company is a publicly funded railroad service operated and managed as a for-profit corporation.

In the United States traveling by rail was extremely popular up until the popularity of the automobile started to rise in the 1930’s.

By the 1960’s rail service had declined to the point that bankruptcy filings were rampant. In 1970 Congress created the National Railroad Passenger Corporation, a hybrid public-private entity that would receive government money to operate intercity passenger trains.

This was seen as a way to “save” American railroads. The experiment was a success and Amtrak continues to operate today.

Today Amtrak operates 374 trains on over 31,000 miles of track in 46 states and three Canadian provinces. The most popular service is the North East Corridor (NEC) and accounts for 11.4 million of Amtrak’s 31.6 million yearly passengers. The company has 20,000 employees and had $2.88 billion in revenue in 2012.

{ 9 comments… read them below or add one }

brad reed May 18, 2017 at 3:56 pm

I was kicked off your amtrack train last night the 18th and need to speack to someone emeditly 731446XXXX

Reply

Marcia crockett November 6, 2016 at 6:12 pm

I had a reserved ticket on the bus from Santa Maria to Santa Barbara. The bus. showed up, did not stop. She didn’t stop at all. I had to call and reschedule for the later bus,which made my cousin and I change all our plans for that day. I did fax a copy of both the original and the new reschedule tickets to your corporate office.

Reply

Ms Margo September 10, 2015 at 12:20 pm

I’ve taken Amtrak several times. This past trip on September 6 was the absolute worst with baby screaming alarms going off and a very angry and unprofessional conductor. Once my trip was completed I called customer service they were absolutely no help after speaking to Mark as he said he could credit my trip $45. Absolutely not, that is unacceptable for a trip that I wish I never took I will never ride Amtrak again hopefully someone and upper management will see this and decide to do something about it because customer service really sucks

Reply

lars erik juselius August 11, 2015 at 3:51 am

Need yr help as follows.
My wife Mrs Maarit Tamminen made booking with Amtrak on the 30th july, round trip NYC-DCA-NYC. 23/24 th Aug.
Here is the schedule Ex NYC-DCA 155 Northeast Regional 23th aug dept 9:05 am arr4 12:35 pm 2 reserved Coach seats 1 adult 1 senior ttl amnt USD 159,10.
DCA-NYC 24th aug 3:02 pm arr to NYC 6:30 pm 1148 Northeast Regional 2 Reserved Coach Seats 1 adult 1 senior ttl amnt USD 159,10
We paid by master credit card 30yh july.and after that we got the confirmation emai E-mail that says,s as follows:
Terms on condition total USD 318,20.
Fares are not guaranteed until we provide you with a reservation confirmation.

For you security,please be patient while your bank authenticates this transaction.
do not refresh this page or click the back button or this transaction may be interrupted or canceled.

Noe is the problem that we will fly out frm Helsinki Finland on Next monday to New york and we stay their frm 17-28 aug Edison Hotel,and on the 23-24 we plan to go to DCA for one day and we also have booked the hotet their and cfmd and paid.

I hope you can help us what went wrong here as all other thing we have made the booking in NYC theatre etc has work perfect could be that we have made same misstake ???

Brgds lars erik juselius
Hyvinkaa
Finland

P.S. waiting for yr reply tks in advance

Reply

JACQUIE DAVIES July 31, 2015 at 11:37 am

AMTRAK SUCKS! The WORST customer service I ever experienced. NO response; CS agents obviously engaged as passengers immediate problems that require assistance. When they don’t want to talk, they just hang up, refuse to give you their names & ID numbers. CLOSE & do us all a favor. The trains are old, dirty pieces of crap that no human should have to endure. 50 degrees for 18-20 hours with NO way to turn the temp up is inexcusable. $400 for the ‘meals’ prepared by Amtrak chefs! HA, it’s barely edible microwaved crap. I DO NOT UNDERSTAND HOW AMTRAK GETS AWAY WITH THIS. IT’S FRAUD, IT’S ROBBERY. Complaints are ignored, hoping the passenger will get sick of calling & writing & give up. I’m sure many do. NO WONDER AMTRAK IS PRACTICALLY BANKRUPT. I NEED HELP TODAY! IF ANYTHING HAPPENS TO MY FAMILY MEMBERS AS A RESULT OF YOUR NEGLIGENCE YOU WILL BE HELD RESPONSIBLE!

Reply

Melica A. Grimes March 6, 2015 at 11:46 pm

I just received an email from Vanessa Scurry. Another very unprofessional staff member. In her email she states the same information that the other unprofessional staff members have repeated regarding my $130.00 refund for missing my train on Dec. 23, 2014, An, as I have stated I feel that this action is grossly unfair and I am seeking legal action against Amtrak, especially when I made several attempts to contact Amtrak several times to make changes in my schedule trip. Each time I call I got no answer. Twice I requested for a new pass word to open the account in Dec. 2014, To this moment I have still not been able too open the establish account through Amtrak website.Once I arrived at the station in Dec. 2014, I was told I had missed the train, No options were offered once I explain the situation too the Clerk.I had to purchase another ticket and wait in the station for 11 hours for the next train. With a policy as strict as Amtrak,,this agency should have more follow up with their customers such as more emails alerts or a telephone calls.Many of the business I currently do business with have great customer relationships. It is obvious, the Amtrak does not respect it customers and can only maintain it’s business by stealing from people who experience problems with their webs or from talking with their unprofessional staff members. Good Luck! I hope more people take the time out to find other ways to travel instead of traveling slowly and poorly through the country on an Amtrak train.

Reply

Pamela Young February 6, 2015 at 11:39 pm

I have waited weeks now for Amtrak to turn a mistaken evoucher into a credit on my American Express. I’ve been on hold from 15 to over 45 minutes on 2/3, 2/4, and 2/5 waiting for someone to speak to me regarding my multiple email requests for a response.

Clearly this speaks horribly about the customer service, attitude and professionalism for a corporation that doesn’t pay attention to their customer services. I will take this higher in my company if I do not receive a call or email by 2/9/2015.

Reply

Renata Kacprzyk August 29, 2014 at 10:47 am

I have called your office in washington and your 1800 rail number 9 times and have never gotten an answer do you want to pay my cell phone bill for theses calls, please call me at 1773-910-**** r i will go to to the better business bureau about your service and terms

Reply

JOHN COVINGTON July 10, 2014 at 11:50 am

I was a passenger on amtrack # 92 traveling from Raleigh NC to NYC 7/3/2014 leaving Raleigh 9am and arriving New York 1:30 am on July 4 th 2014 , we were late or delayed due to switch problems. But my complain is aobut the food service Car. I tried to purchase a meal while on train and was told to wait unit after train left Washington DC, then I was advised to wait unit after Train left Bailitmore and then was advised that only those using sleepers would be fed. I spoke with the conductor and was advised to file this complaint, we were struck on the train for over 16 hours and were not afforded the chance to have a meal.

Reply

Leave a Comment

Want to make sure Amtrak sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: