Amtrak Corporate Office - Corporate Offices & Headquarters

Amtrak Corporate Office

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Amtrak Corporate Office Address

The National Railroad Passenger Corporation
60 Massachusetts Ave Ne
Washington, DC 20002

Contact Amtrak

Phone Number: (202) 906-3001
Fax Number: (202) 906-2493
Website: http://www.amtrak.com
Email: Email Amtrak

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Joseph H. Boardman
CFO: Gerald Sokol, Jr.
COO: Jason Molfetas

Amtrak History

The National Railroad Passenger Corporation does business as Amtrak. The company is a publicly funded railroad service operated and managed as a for-profit corporation.

In the United States traveling by rail was extremely popular up until the popularity of the automobile started to rise in the 1930’s.

By the 1960’s rail service had declined to the point that bankruptcy filings were rampant. In 1970 Congress created the National Railroad Passenger Corporation, a hybrid public-private entity that would receive government money to operate intercity passenger trains.

This was seen as a way to “save” American railroads. The experiment was a success and Amtrak continues to operate today.

Today Amtrak operates 374 trains on over 31,000 miles of track in 46 states and three Canadian provinces. The most popular service is the North East Corridor (NEC) and accounts for 11.4 million of Amtrak’s 31.6 million yearly passengers. The company has 20,000 employees and had $2.88 billion in revenue in 2012.

{ 13 comments… read them below or add one }

Angie October 5, 2017 at 6:17 pm

My mother had an accident when she went to Eugene through Amtrak. She was boarding for San Jose, but had a hard time because the handrails were not really set up for shorted and older people. She lost leverage and fell. This was back in June 2016.
The recovery from this injury was a real pain because no 80 year old will choose to go through this torture. My parents have been using Amtrak for years, and this is the first time she had an accident like this. She had to go through physical therapy for her ankle since she was wheelchair bound for a while.
We have received a letter from the claims adjuster: Jim Miller regarding the claim case for her injury. My parents have been calling him several times, but were only able to speak with him for once or twice. But prior to that, you get a recorded message whatever number you call. Considering Amtrak is a big corporation, it was really disappointing that they are not great at returning people’s call.
I had to call the number several times for almost an hour before someone actually picked up. They said he was in a meeting when I called the main number. But when I said I am wanted to file a complaint, they got him on the phone. This is not a good way to handle business. I think having the courtesy to update clients of their claim status would lessen the frustration of the pain my mother had to go through.
I really hope the management can do something about this. I would appreciate an email from the higher management because it is just ridiculous to be waiting this long.

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Mr Lee June 30, 2017 at 3:13 pm

Your Costumer Service line are horrible and getting in touch with someone at Corporate office is nearly impossible. I want to put this experience behind men and nothing is being done to assist me in doing so! Im hoping I have better luck with Mr R. Ali.

But would like for a call back to happen to voice my opinion with someone reputable and someone who actually gives a shit about the issues you are having with your employees.

because its clear from your service lines they don’t care at all!!

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Mr Lee June 30, 2017 at 3:07 pm

Ali,

Thanks for making the time.

So I want to touch bases on a few points,

Upon me arriving to the station in San Antonio I witnessed you security guard giving your client walking in a hard time. Apparently the way he looked gave the Guard the impression that he was only there to hangout, and he immediately pulled him over and asked are you here to buy a ticket. Sarcastically your client responded with yes why else would I be here and walked away. he then bought his ticket and moved on.

while waiting I took off my sandals and put them on my bags so not to take up unnecessary room, and was immediately reprimanded by the same security guard that management said that I could not have my sandals off in station, meanwhile your rules posted said that you could not be walking in station unless you have footwear on. Nothing about reseting them on my bags.

I called shortly after and was met with sarcasm by your costumer service line, and they hung up.

unfortunately my seat was taken and I positioned myself in an area out of the way, and again your security guard reprimanded me again. Seemed that nothing was going to be done right. so I decided to have a conversation with the gentleman behind the counter and sadly he didn’t understand the reason for me talking quietly. I asked him for the guards name and he screamed out, “well he’s right behind you, why don’t you just ask him?”

Again unprofessional, and so uncalled for. Putting me in a worse predicament. Security guard heard his comment and went to the supervisor to explain his actions. Which I find funny, because I had asked for a supervisor and was told one was not on duty. The entire time she was standing to the right of me.

Im sharing with you to show you the unprofessional behavior to start with.

While on your train, Lucius your Dinning Cart Supervisor made and announcement for 12:30, unfortunately I did not hear the announcement correctly and proceeded to head to the cart. His instinct reaction to me saying is this the dinning cart was, did you not here me make the announcement for 12:30? Being upset I waled away and went into your snack car area, to see if he knew what was on the menu. Seconds later Lucius arrived acquiring liquor from David. I waited for him to finish up his transaction, and tried asking him a question only for him to walk away from me.

So I some time to collect myself and David had made me aware that he dint know what was on the menu. So I went back into the dining cart only to witness Lucius Poring himself a drink, and the chugging the rest down, when he heard the door open. It was a clear cup, dark soda, and whatever vodka he got from the snack bar.

Not being to worried about what he was doing I asked may I ask whats on the menu or do I have to wait till 12:30 for that too? He said sarcastically in return, Beef Burgers, Quesadillas, and Veggie Burgers. I told him immediately that I had an issue with an allegory to beef, and asked how was the other items prepared? he said they are all cooked not he same skillet, so he wouldn’t be able to accommodate me at all. So I asked what was the point of a veggie burger if it being cooked in meat source and he responded that its a small kitchen, he’s not the cook and to get out of the dinning cart.

So I went down stairs again to have a conversation with David who did offer me a veggie burger but it was going to be a microwaved versions and he didn’t know how they where going to taste or come out. I refused because I did order a gaggle earlier in the morning and he microwaved it and it was just so rubbery after, and I had to force myself to eat it.

So I went again to the dinning cart, and found that there was now 2-3 additional employees in the cart. I asked the young lady, purposely ignoring Lucius, if she wouldn’t mind getting the conductor. she said yes sir, and Lucius asked what was the purpose of me needing him. I asked him not to speak to me, and he responded back, well the you can leave my cart and wait for him on the other side of the door. So I ignored him, and he became quite irritated with me, and started to yell at me, so I replied why don’t you just go and have another drink you alcoholic. This created a smiling reaction from the young lady and other guy turned around and whispered has a favor to me so that nothing gets out of hand can you please just wait outside.

I said fine. Shortly after the Conductor Comes out and I explained what happened. Nothing was done to accommodate my food allergy at all, and he said nothing could be done.

So about an hour later, I felt my sugar dropping and proceeded to walk to the snack cart to get something to help, Ironically Lucius is waking in the same direction and see me. Instead of pulling off to the side he proceeds to walk through me, bumping into my shoulders purposely. I then called for the conductor again and notified him of the situation, and again nothing was done.

I spent almost 30 hours with nothing else to eat other then snack food. Upsetting my stomach, and leaving me health wise in a bad situation because of my blood sugar. Nothing was done to accommodate my needs, and sadly it was in there control to do so. You would have thought I had asked for him to steer the train and rebuild track lines to my final destination. Nothing unreasonable was asked of this worker.

Here is the kicker he wouldn’t even sell me a salad, unless I bought the entree, what????? So again nothing was going to be done at all, nothing!! I would like to say I was the special and the only one deserving of his wrath, but I was not. He continued his outrage with almost all your clients, reprimanding them over the intercom because either they didn’t show up on time.

I witnessed on several occasions while online at snack cart many clients complaining about Lucius to David. David made sure that every experience in Quality was doubled due to the complaints. He was wonderful, respectful, extremely well mannered, and very help at every stage. Not once did he take anything personal, he allowed his clients to vent has they needed, and sincerely apologized to everyone online, and offered them a better experience at his location guaranteed, and would make the effort in telling the conductor of their complaints.

So eventually the train conductor staff was changed, and no one entering was notified of anything issues.

Eventually I had the chance to call up the CS line, and explained my issues, and the guy reprimanded me, “ if you knew you had a food allergy Mr Lee, you should have brought your own food” and hung up the phone on me.

Go figure, what a way to top off the experience by another employee treating your clients like shit!!

So my only options was shit with hair or shit with nuts. When I called back to ask to speak to a supervisor I was told Management don’t involve themselves with clients, nor will they call anyone back and eventually they hung up on me too.

Here is the kicker, they had the balls to sit here reprimanding your clients after many calls in about there language, talked about there needs, and what they expected. Not once giving a shit about resolving any issues, instead making things worse.

Next train in I tried communicating my issues with the dinning cart, but had to find out were to go first seeing how it was a new train and I was located in a section. I ran into a girl, and had asked her a question and wasn’t allowed to finish up my thought before she interrupted my thought and assumed that I was looking for the snack cart, I agin tried taking and she continued to do the same. Eventually I walked away only to hear her seconds later asking someone if they would like reservation to dine.

So I walked back and said you are the person I was looking for and she turned around. So I said excuse me I was talking to you, and she turned away and said I don’t have time for this shit, and started walking away. I followed her till she came across a road block of clients, and said what is your problem, are you not the one raking reservations for the Dinning Cart???

She said yes and I replied then you are the person I need to speak with. She replied oh I thought you were asking for the snack cart, I replied I never asked for anything snack related you continued to push the snack cart onto me, and wouldn’t allow me to finish my thoughts. She apologized, and said maybe we just got started off on the wrong foot. ::THINKING:: “WE?????” Really?:: So I let it go and explained to her the issues I had with the last train, and asked if she would notify the cook of my allergies, she said yes. Then also stated that they only had one slot opened at 9 p:m. I said fine, gave her my name and went back to my seat. Finding myself with your “Coach Personel” Called Monique McLaughlin and explained to her what happened. She said that many people think the same way about Carla but thats just how she looks and behaves normally. However she is actually a sweet person, and does her job well.

So again it did not matter who I complained to, nothing was ever going to be done.

So I waited for the announcement to be called and nothing was said. Not one person came to get me, nor was anything announced over the intercom. at 9:45ish I proceed to the dinning cart, to find that everyone hanging out.

I asked her why wasn’t called and she insisted that the announcement was made. I told her lets say that you are correct and it was made, you do realize that some of your intercoms are not working properly, and also that we did have an actual conversation about the horrible service received from my last train. Why could you not bother to come get me, she replied that wasn’t her job. she said you are here now did you want something to eat? I said no because I couldn’t trust her, and wouldn’t take the chance thinking she had my best interest in mind if she couldn’t make the effort in coming to get, but meanwhile she did make the effort in being an ass with me and turning her back. Its funny how that came so naturally, but taking the additional effort in making sure her clients are fine wasn’t a natural response to do.

So went back to my seat and again had another conversation with Monique, who then started getting an attitude with me. Told me to budget cuts things have changed. ::THOUGHT:: What the FUCK does budget cuts have anything to do with providing great services???::

So I asked if I was disabled how would I get my food? She replied that she would have been the one to bring it to me. So I said knowing perfectly well I had told you I had a disability of hearing, and what had happened earlier why wouldn’t you had just made the effort to come tell me the dinning cart was opened or just applied the additional effort in helping. She replied ‘Ive been here for 12 years and you aint about to tell me how to do my job, handed me a card with the 800 number, lifted her hand and closed her hands, and said this conversation is over!! please turn around!!”

So I noticed that the card was blank, and asked who’s name is suppose to be on the card, and she replied, who’s name would you like on the card? I said yours, the conductors, and the dinning cart lady.

She then took the card from me left and came back with tow of the names stating that the conductor refused to give me his name and said if you want it you would have to go to him and give him a reason why you wanted it. I said excuse me? Please return and tell the conductor that I have my reasons for asking, and she said no and sat down.

I got up and went to the dinning cart, and found him sitting down with another conductor. I ask what seemed to be the problem, with him providing me his name, he replied that he was under no obligation to give me anything, and that he ddint do anything wrong to start with, I replied i know you didn’t do anything wrong, but you were a witness to what happened and thats why I was asking for your name, but seeing how you think I work for you, you just made it to the shit list with the rest.

The other conductor jumped into to conversation and said what would you like us to do? I asked what is there to do? Doesn’t seem like you care at all about your clients needs, you have been sarcastic, and rude at every point!!! He replied well sir if you don’t like the services, you can get off at the next rain station and find another way home.

I then replied I love how that came out your mouth so freely, I wonder what your corporate office would have to say if they heard you speaking to there clients that way, he replied why don’t you find out, and told me to get out of his cart. I asked for his name, and he replied no, now leave.

So returned back to my seat making mental notes of his appearance.

Sadly only 3-4 of your employees had made the effort period to assist your clients, and were well mannered. You would have thought your main issues was going to be your clients, and it wasn’t. There was no excuse, none for the way they pushed and pushed your clients. Has if to gain any reaction from them to have just call to kick them off your train.

because I had assaulted any of your members I would have been arrested. Meanwhile they did to me and nothing was ever done.

Now my experience wasn’t all bad, but those doing their job where expected to do just that, and they did it well. Not to take away from the moment, because I certainly want to shine the light on them for a job well done and will gladly provide the feedback.

However these are issues that violated my rights, religious beliefs and the disability act and I want something done about it.

Lucius the Dining Supervisor (Horrible)
David from your snack cart. (Great Guy) Job Well done!!

Monique McLaughlin Coach personal (Horrible)
Carla Bernal Dining (Horrible)
D Creeps Conductor (Horrible)
Other conductor on train, bold headed and beard (Horrible)

Last Train Conductors, white male, older, and very polite. Knew of my hearing issue and sat me down in front, and when he changed shifts notified the next conductor, Young White Lady (New or in Training) about my issues and she walked up to me and asked if I was the one with Hearing issues.

Another African or Native American lady was polite, and you saw that she was the lead Conductor. She made the effort in helping her CoWorker out by changing Positions slightly, and doing all the inspections needed to be able to leave quicker and told her she was doing a great job. She had her check in the clients and attend to their needs. A great example to see after seeing so many of your other employees not give a shit period.

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brad reed May 18, 2017 at 3:56 pm

I was kicked off your amtrack train last night the 18th and need to speack to someone emeditly 731446XXXX

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Marcia crockett November 6, 2016 at 6:12 pm

I had a reserved ticket on the bus from Santa Maria to Santa Barbara. The bus. showed up, did not stop. She didn’t stop at all. I had to call and reschedule for the later bus,which made my cousin and I change all our plans for that day. I did fax a copy of both the original and the new reschedule tickets to your corporate office.

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Ms Margo September 10, 2015 at 12:20 pm

I’ve taken Amtrak several times. This past trip on September 6 was the absolute worst with baby screaming alarms going off and a very angry and unprofessional conductor. Once my trip was completed I called customer service they were absolutely no help after speaking to Mark as he said he could credit my trip $45. Absolutely not, that is unacceptable for a trip that I wish I never took I will never ride Amtrak again hopefully someone and upper management will see this and decide to do something about it because customer service really sucks

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lars erik juselius August 11, 2015 at 3:51 am

Need yr help as follows.
My wife Mrs Maarit Tamminen made booking with Amtrak on the 30th july, round trip NYC-DCA-NYC. 23/24 th Aug.
Here is the schedule Ex NYC-DCA 155 Northeast Regional 23th aug dept 9:05 am arr4 12:35 pm 2 reserved Coach seats 1 adult 1 senior ttl amnt USD 159,10.
DCA-NYC 24th aug 3:02 pm arr to NYC 6:30 pm 1148 Northeast Regional 2 Reserved Coach Seats 1 adult 1 senior ttl amnt USD 159,10
We paid by master credit card 30yh july.and after that we got the confirmation emai E-mail that says,s as follows:
Terms on condition total USD 318,20.
Fares are not guaranteed until we provide you with a reservation confirmation.

For you security,please be patient while your bank authenticates this transaction.
do not refresh this page or click the back button or this transaction may be interrupted or canceled.

Noe is the problem that we will fly out frm Helsinki Finland on Next monday to New york and we stay their frm 17-28 aug Edison Hotel,and on the 23-24 we plan to go to DCA for one day and we also have booked the hotet their and cfmd and paid.

I hope you can help us what went wrong here as all other thing we have made the booking in NYC theatre etc has work perfect could be that we have made same misstake ???

Brgds lars erik juselius
Hyvinkaa
Finland

P.S. waiting for yr reply tks in advance

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JACQUIE DAVIES July 31, 2015 at 11:37 am

AMTRAK SUCKS! The WORST customer service I ever experienced. NO response; CS agents obviously engaged as passengers immediate problems that require assistance. When they don’t want to talk, they just hang up, refuse to give you their names & ID numbers. CLOSE & do us all a favor. The trains are old, dirty pieces of crap that no human should have to endure. 50 degrees for 18-20 hours with NO way to turn the temp up is inexcusable. $400 for the ‘meals’ prepared by Amtrak chefs! HA, it’s barely edible microwaved crap. I DO NOT UNDERSTAND HOW AMTRAK GETS AWAY WITH THIS. IT’S FRAUD, IT’S ROBBERY. Complaints are ignored, hoping the passenger will get sick of calling & writing & give up. I’m sure many do. NO WONDER AMTRAK IS PRACTICALLY BANKRUPT. I NEED HELP TODAY! IF ANYTHING HAPPENS TO MY FAMILY MEMBERS AS A RESULT OF YOUR NEGLIGENCE YOU WILL BE HELD RESPONSIBLE!

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Melica A. Grimes March 6, 2015 at 11:46 pm

I just received an email from Vanessa Scurry. Another very unprofessional staff member. In her email she states the same information that the other unprofessional staff members have repeated regarding my $130.00 refund for missing my train on Dec. 23, 2014, An, as I have stated I feel that this action is grossly unfair and I am seeking legal action against Amtrak, especially when I made several attempts to contact Amtrak several times to make changes in my schedule trip. Each time I call I got no answer. Twice I requested for a new pass word to open the account in Dec. 2014, To this moment I have still not been able too open the establish account through Amtrak website.Once I arrived at the station in Dec. 2014, I was told I had missed the train, No options were offered once I explain the situation too the Clerk.I had to purchase another ticket and wait in the station for 11 hours for the next train. With a policy as strict as Amtrak,,this agency should have more follow up with their customers such as more emails alerts or a telephone calls.Many of the business I currently do business with have great customer relationships. It is obvious, the Amtrak does not respect it customers and can only maintain it’s business by stealing from people who experience problems with their webs or from talking with their unprofessional staff members. Good Luck! I hope more people take the time out to find other ways to travel instead of traveling slowly and poorly through the country on an Amtrak train.

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Pamela Young February 6, 2015 at 11:39 pm

I have waited weeks now for Amtrak to turn a mistaken evoucher into a credit on my American Express. I’ve been on hold from 15 to over 45 minutes on 2/3, 2/4, and 2/5 waiting for someone to speak to me regarding my multiple email requests for a response.

Clearly this speaks horribly about the customer service, attitude and professionalism for a corporation that doesn’t pay attention to their customer services. I will take this higher in my company if I do not receive a call or email by 2/9/2015.

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Renata Kacprzyk August 29, 2014 at 10:47 am

I have called your office in washington and your 1800 rail number 9 times and have never gotten an answer do you want to pay my cell phone bill for theses calls, please call me at 1773-910-**** r i will go to to the better business bureau about your service and terms

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JOHN COVINGTON July 10, 2014 at 11:50 am

I was a passenger on amtrack # 92 traveling from Raleigh NC to NYC 7/3/2014 leaving Raleigh 9am and arriving New York 1:30 am on July 4 th 2014 , we were late or delayed due to switch problems. But my complain is aobut the food service Car. I tried to purchase a meal while on train and was told to wait unit after train left Washington DC, then I was advised to wait unit after Train left Bailitmore and then was advised that only those using sleepers would be fed. I spoke with the conductor and was advised to file this complaint, we were struck on the train for over 16 hours and were not afforded the chance to have a meal.

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Mr Lee June 30, 2017 at 3:21 pm

I had a food allergy with beef and they made no attempt to help at all. The guy wouldn’t even sell me a salad. Instead any viable options like a Veggie Burger, or Quesadillas were being cooked right along next to beef burgers and steaks.

I was left without no food for over 30 hours. Meanwhile my blood sugar went down and I could feel myself getting sick and irritable. Had to settle for items that was so pricey and only lasted for an hour or two before my body demanded something more viable.

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